Specialist Club frequently asked questions

1. Open the application and click on the "Sign in / Sign up" button.
2. When the popup appears, click on "Continue."
3. Select "Forgot password" and follow the on-screen instructions.
4. Make sure to enter your Specialist Club recovery email to reset your password

1. Go to the main menu and select My Account.
2. Choose the Edit option.
3. Update the relevant fields, such as your first name and last name.
4. Save your changes to apply the updates.

You will not be able to change the address in the Specialist Club App.
To update your address, please reach out to our Contact Center and provide the necessary details.
You can find our Contact Center contact options in the 'Help & Support' section on our website.

You will not be able to change the email address in the Specialist Club App.
To update your email address, please reach out to our Contact Center and provide the necessary details.
You can find our Contact Center contact options in the 'Help & Support' section on our website.

You will not be able to change the phone numbers - mobile or fix - in the Specialist Club App.
To update your phone numbers please reach out to our Contact Center and provide the necessary details.
You can find our Contact Center contact options in the 'Help & Support' section on our website.

1. Go to the main menu, select 'My Account,'
2. Choose the option to 'Delete My Account, you will find below.

No, this option is not applicable.

1. On the application homepage, tap on 'Scan Product' .
2. Select 'Enter Code Manually' located at the bottom of the screen.
3. On the new screen, enter the 13-digit barcode in the provided box, and then tap on 'Submit Code' to finalize the process.

No, it is not possible to transfer your points to another member.
Points are non-transferable and are linked to your individual account.

No, it is not possible to merge two accounts together.
Each account is treated separately and cannot be combined

No, each Specialist Club member must scan the products themselves to accumulate points.
Points cannot be accumulated through the distributor.

No, points can only be accumulated by scanning the products.

No, this option is not applicable.

Your points balance is always visible on the application home screen.

You can redeem points by entering a promo code in the following ways:

From the homepage:
1. Click on "Promo Code."
2. Enter the code manually on the next screen.

From the side menu:
1. Click on "Promo Code."
2. Enter the code manually.

It takes 10 days to 2 weeks to receive the gift. If you still have not received your gift after this time, please reach out to our Contact Center and provide the necessary details.
You can find the contact options for our Contact Center in the 'Help & Support' section on our website

You can add it to your wish list, and whenever it becomes available, you can order it.
If you need additional assistance, please reach out to our Contact Center.
You can find the contact options for our Contact Center in the 'Help & Support' section on our website.

Points expire after two years

No, this option is not applicable.

No, this option is not applicable.

No, you cannot distribute the points, but you can share the rewards. In the gift shop, you will find options for gifts that can be shared

No, this option is not applicable.

No, this option is not applicable. Gifts must be chosen from the Gift Shop of the Specialist Club.

No, this option is not applicable.

Please reach out to our Contact Center and provide the details of the gift and the damages.
Photos will be required and would be helpful so we can work on replacement options for you.
You can find the contact options for our Contact Center in the 'Help & Support' section on our website

The promo code has several conditions, such as being used only once, applying to certain products, or being valid for a limited period of time

Please reach out to our Contact Center and provide the details of discrepancies.
You can find the contact options for our Contact Center in the 'Help & Support' section on our website

If you realize that you've ordered the wrong gift, please notify us as soon as possible our Contact Center. You can find the contact options for our Contact Center in the 'Help & Support' section on our website.
- If you reach out before we process the order, we can cancel it and refund your points.
- However, if the gift has already been dispatched, we won't be able to cancel the order or refund the points.

Yes, if there are two promotions running at the same time, you may benefit from both.
However, please refer to the specific promotion conditions, as some promotions may be cumulative while others are not

This issue might be related to SSO. Please make sure that you are typing your credentials (email and password) correctly.
If the issue still persists, please reach out to our Contact Center.

If you forgot the password, it can be reset through the "Forgot Password" button:
1. Start the application.
2. Click on the "Sign in / Signup" button.
3. A popup will appear; click on "Continue."
4. Click on "Forgot Password."
Follow the on-screen steps and ensure you enter your Specialist Club recovery email.

In order to use the application, the user must confirm their email address.

Upon registration, the user receives a confirmation email by default. Note - sometimes, this email may go to the SPAM folder.
The user must open the email and click the 'Confirm email address' button to use the application properly

Try logging out and then logging in again.
If the issue still exists, please try the following:

1. Try registering with a new account. Note - This issue mostly happens with very old inactive accounts.
2. Reach out our Contact Center for support, providing your old email and the new email to transfer your points.
3. In some cases, users must "Confirm" their email address, which can resolve the issues.

Please make sure that you are scanning a Valeo product code. Also, ensure that the code is visible and well printed.

If not, you always have the option to 'Enter code manually.

Please make sure to aim correctly at the authenticity code. The authenticity code needs to be clean, with no smudges, scratches, etc.

If not, you always have the option to 'Enter code manually.

Make sure you are entering the promo code correctly.
You can redeem points by entering a promo code:
1. Click on "Promo Code" on the homepage.
2. Enter the code manually on the next screen.
3. Click on "Redeem."

1. On the application homepage, click on the "Scan Product" button.
2. The camera will activate.
3. Aim the camera at the barcode printed on the box.
4. If the barcode requires an authenticity code:
- You will be directed to a new screen with the camera active.
- Aim the camera at the authenticity code printed on the same label as the barcode.
To see a tutorial on how scanning works, click the "?" icon in the top left corner of the app.

No, points will be deducted from your balance.

Yes, Android and Apple tablets are supported

1. Go to the main menu.
2. Choose "Settings."
3. Select "Language

1. Go to the main menu.
2. Choose "Settings."
3. Select "Privacy settings"

1. Go to the main menu.
2. Choose "Settings."
3. Select "Terms & Conditions"

The Specialist Club is in a mobile application. You need to install it on your mobile phone to be able to scan your products.

No, you need to have a smartphone to install the app.

No, this option is not applicable.

All promotions will be sent to you via email and push notifications.
A push notification is a pop-up message you receive on the app that communicates certain messages or promotions from the Specialist Club

No, not for the time being

No, not for the time being

1. Go to the gift shop and select the product you like.
2. Under the image, there is a star icon. Click on it.
3. The product will automatically appear on your wishlist.

1. On the homepage, click on the gift shop.
2. In the next screen, the wishlist will appear at the top.
3. Click on the wishlist to see all your favorite items.
4. To delete items from the list, click on the star button under the image.