

Transmission
If you accidentally entered an incorrect email during registration, you won’t receive the validation email needed to activate your account. Simply register again using the correct email. Any data associated with the incorrect email will be securely deleted after a set period, as the email remains unverified.
Yes, registration is free, giving you access to available free training content. To unlock advanced content, you can subscribe to Tech Academy.
To update your profile details on Tech Academy:
Yes, you can request the deletion of your personal data by deleting your account and submitting a request via email at: valeo.dpo-external.mailbox@valeo.com.
To update your notification settings, go to ‘My Profile’ on Tech Academy and adjust your notification preferences as needed.
You can access your subscription invoices via the email you received at the time of subscription.
VAT is not included in your invoice because it applies to a service offer.
Your subscription is billed monthly using the payment method provided at registration. The first installment is calculated pro-rata based on the remaining days of the month, and subsequent payments are charged at the beginning of each month.
If a payment failure occurs, access to your subscription will be suspended until the issue is resolved.
Yes, you will receive an email confirmation once your payment has been successfully processed.
No, for an annual subscription, you will receive a single invoice upon registration, covering your access for the entire year. There will be no monthly billing.
Log in to Tech Academy, click "Update my payment method", and follow the instructions.
To cancel your account, please contact our customer service at contact.techacademy@valeo.com.
Please refer to our General Terms and Conditions of Sale for refund policies.
Yes, you can cancel your annual subscription at any time. A pro-rata refund will be issued for the remaining months of the initial subscription period, using the original payment method.
Valeo reserves the right to cancel a training session at least 10 days before the scheduled date. In such cases, you will be fully refunded via the original payment method used at registration.
You have 14 days from the date of contract conclusion to exercise your right of withdrawal, allowing you to cancel your subscription without any charges and receive a full refund.