ЛЕТ

Level up your skills with Valeo’s Tech Academy

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ADAS
Starters and Alternators
Engine Management
Air Conditioning
Braking
Engine Cooling
EV / Hybrid
Lighting
Switches
Transmission
Wiping
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Certified Training
Technical Library
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Transmission

From essentials to advanced diagnosis for clutches and gearboxes

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Braking

Preventing Braking Issues with Brake Inspections

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EV / Hybrid

Components and measurements of Electric and Hybrid vehicles

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Air Conditioning

Air Conditioning Compressors - ICE v EV What is the Difference?

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Air Conditioning

Cabin Filters - The Importance of Air Quality

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Frequently Asked Questions

Registration

What should I do if I entered the wrong email during registration?

If you accidentally entered an incorrect email during registration, you won’t receive the validation email needed to activate your account. Simply register again using the correct email. Any data associated with the incorrect email will be securely deleted after a set period, as the email remains unverified.

Is registration to Tech Academy free?

Yes, registration is free, giving you access to available free training content. To unlock advanced content, you can subscribe to Tech Academy.

How can I edit my profile information?

To update your profile details on Tech Academy:

  1. Log in to your account.
  2. Navigate to the ‘My Profile’ section.
  3. Edit details such as name, email address, password, and other relevant information.
  4. Click ‘Save’ to confirm the changes.
Can I request the deletion of my personal data?

Yes, you can request the deletion of your personal data by deleting your account and submitting a request via email at: valeo.dpo-external.mailbox@valeo.com.

How can I manage my notification preferences?

To update your notification settings, go to ‘My Profile’ on Tech Academy and adjust your notification preferences as needed.

Payment and invoicing

How can I retrieve my subscription invoices?

You can access your subscription invoices via the email you received at the time of subscription.

Why doesn’t my subscription invoice include VAT?

VAT is not included in your invoice because it applies to a service offer.

How does the monthly subscription work?

Your subscription is billed monthly using the payment method provided at registration. The first installment is calculated pro-rata based on the remaining days of the month, and subsequent payments are charged at the beginning of each month.

What happens if my payment fails?

If a payment failure occurs, access to your subscription will be suspended until the issue is resolved.

Will I receive a confirmation after making a payment?

Yes, you will receive an email confirmation once your payment has been successfully processed.

Will I receive monthly invoices if I choose the annual subscription?

No, for an annual subscription, you will receive a single invoice upon registration, covering your access for the entire year. There will be no monthly billing.

How can I update my payment method?

Log in to Tech Academy, click "Update my payment method", and follow the instructions.

Cancellation and Refund

How can I cancel my account?

To cancel your account, please contact our customer service at contact.techacademy@valeo.com.

Can I get a refund if I have ceased or will cease my business activity?

Please refer to our General Terms and Conditions of Sale for refund policies.

Can I cancel my subscription at any time?

Yes, you can cancel your annual subscription at any time. A pro-rata refund will be issued for the remaining months of the initial subscription period, using the original payment method.

What happens if Valeo cancels my face-to-face training registration without justification?

Valeo reserves the right to cancel a training session at least 10 days before the scheduled date. In such cases, you will be fully refunded via the original payment method used at registration.

What is the cancellation period to receive a full refund from Valeo?

You have 14 days from the date of contract conclusion to exercise your right of withdrawal, allowing you to cancel your subscription without any charges and receive a full refund.